We’re Hiring A Client Success Manager! (Bilingual – English & Spanish)
Fully Remote | EST Hours | Digital Marketing Agency | Landscape & Hardscape Industry
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Who We Are & What We Do
We are a fast-growing marketing agency that partners with landscaping and hardscaping companies across the United States to help them generate leads, strengthen their brand, and grow their businesses with our marketing services.
We are adding a Client Success Manager to our team. This role is critical to maintaining the high level of service, communication, and execution our clients expect.
This position is ideal for someone who understands both marketing and client relationships. You won’t just be managing conversations, you’ll be helping move projects forward, guiding clients through campaigns, coordinating with internal teams, and ensuring that things are executed correctly and on time.
We’re looking for a bilingual (English & Spanish), experienced professional who is organized, tech-savvy, confident in client-facing situations, and capable of balancing empathy with accountability.
About The Role
As a Client Success Manager, you’ll fully own the relationship with our clients and act as their main point of contact. You’ll guide them through onboarding, manage ongoing marketing initiatives, and ensure projects, campaigns, and deliverables move forward smoothly.
This role blends client relationship management, marketing knowledge, technical troubleshooting, and project management.
This is not an entry-level position.
What You Will Be Doing
Client Onboarding & Relationship Ownership
- Lead and support onboarding after sales handoff
- Train clients and their teams on systems, platforms, and workflows
- Develop a deep understanding of each client’s goals, KPIs, and success metrics
Marketing & Project Management Support
- Move branding kits, website builds, and marketing projects forward
- Review deliverables before presenting them to clients
- Collect client feedback and translate it into clear, actionable direction for internal teams
- Manage timelines, tasks, and deliverables using project management tools (Asana)
Technical & Strategic Support
- Troubleshoot basic to moderate technical issues related to marketing systems
- Understand how campaigns, websites, funnels, and lead flow work
- Identify issues early and work with internal teams to resolve them
- Confidently explain strategy, results, and next steps to clients
Client Communication & Support
- Act as the primary point of contact (English & Spanish)
- Respond to client requests quickly, clearly, and professionally
- Handle difficult conversations and de-escalate issues calmly
- Set boundaries and manage expectations without damaging relationships
Reporting, Retention & Growth
- Send consistent, branded monthly reports highlighting wins and opportunities
- Track client performance and identify accounts that need attention
- Identify upsell opportunities that genuinely help clients grow
- Turn satisfied clients into long-term partners, referrals, and advocates
WOW-Level Client Experience
- Track key milestones (anniversaries, wins, first leads, etc.)
- Create memorable client experiences through thoughtful outreach
- Make clients feel supported, seen, and confident — without overpromising
What Success Looks Like in This Role
- Clients understand what’s happening and why
- Projects move forward on time without bottlenecks or confusion
- Issues are documented and communicated efficiently
- You proactively flag risks before they become problems
- Client retention remains strong and improves over time
- You show ownership, initiative, and follow-through
What We’re Looking For
Required:
- Fluent in English and Spanish (spoken and written)
- At least 2 year of experience in Client Success, Account Management, Marketing, or Client Facing Agency environments
- Comfortable with marketing concepts, websites, branding, and digital campaigns
- Tech-savvy and able to troubleshoot issues without constant hand-holding
- Strong communication skills across email, phone, video, and Slack
- Organized, detail-oriented, and able to manage multiple clients and projects
- Confident handling tough conversations and setting expectations
- Able to work independently in a fully remote environment
Huge Plus If You Have:
- Marketing agency experience
- Experience with home service companies like landscape contractors or construction
- Familiarity with CRM’s, Clickup, Slack, Google Ads and/or Facebook Ads knowledge
- Experience managing website builds, branding projects, or campaign launche
Schedule & Location
- Fully remote
- Full-time (40 hours/week)
- Eastern Time (EST) hours
- Monday to Friday
- 9:00 AM to 5:00 PM EST
- Occasional schedule flexibility may be required based on client needs
- Rare Saturday support only in emergencies or with advance notice
Compensation & Benefits
- Competitive pay based on experience, paid monthly via Payoneer
- 25 Total Paid Time Off days: 15 PTO Days, 5 sick days, and 5 emergency days
- Growth guaranteed for team members who deliver results for our clients
- Supportive leadership team and a team that truly cares about you
- Performance-based bonuses and incentives available
- Overtime pay available depending on approval
- Commision from Client Success activities like referrals, upsells, reviews, and testimonials
You Will Love Working Here If You:
- Find yourself wanting to make a real impact in your work and feel as a part of a mission. Work to you is not just about doing things to get paid. Work for you means going to war alongside your team in order to achieve greatness.
- No matter your previous job roles were, you end up finding yourself as the person who picks things up faster than most, you work faster and more efficient than most, and people end up going to you for answers because you know the most.
- You find yourself wanting to know the "Why" behind doing something. You can complete the tasks, but understanding the why makes you enjoy the work even more. And if the “Why” makes no sense, you find yourself wanting to find a better solution.
- When you get stuck somewhere, you don't wait for a manager to tell you what to do. You take action and figure it the f*ck out.
What You Might Not Like About Working Here:
- We're a small comapany with less than 10 employees, so if you prefer a corporate hierarchy and multiple levels of management, this company isn't the right fit for you.
- We move fast and we make changes fast based on data. If change scares you, this isn't your, isn't the right place for you.
- We work really. Everyone on the team is extremely mission-driven, and works incredibly hard to achieve our goals. While we DON'T believe in working weekends or pulling "all-nighters" as a normal course of business, if you want a cushy, 40-hour per week job, you probably won't like it here.
- We don't have it all figured out. There are many areas of the company where we're still "building the rocket on the way up." So, if you require a tested and proven playbook with perfect systems, to perform every aspect of your job, then this probably isn't the place for you.
Why You Should Work With Us! Hear It From Our team!
How To Apply?
At our agency, we believe actions speak louder than words. This application is your first opportunity to show your Client Success Mangement and marketing knowledge, problem-solving ability, and communication skills.
Incomplete applications will not be considered.
We review every candidate carefully. If we want to move forward, you’ll hear from us within two weeks.
Apply Here!
Please complete the application form here.
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